Refund Policy

Last Updated: January 2025

1. Overview

At Auckland Sleep, we are committed to your satisfaction with our services and products. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Company Information

Auckland Sleep
33 Remuera Road
Newmarket, Auckland 1050
New Zealand
Email: touch@xunrovarezis.world
Phone: +64 9 529 9902

3. Eligibility for Refunds

Refund eligibility depends on the type of product or service purchased:

3.1 Digital Products and Educational Materials

For digital products, including downloadable guides, e-books, and educational materials:

• Refund requests must be made within 14 days of purchase
• The product must not have been substantially accessed or downloaded
• You must provide a valid reason for the refund request
• Refunds are processed at our discretion based on the circumstances

3.2 Services and Consultations

For services such as consultations or personalized guidance:

• Cancellations made at least 48 hours before the scheduled service are eligible for a full refund
• Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee of 50%
• No-shows without prior notice are not eligible for refunds
• Refunds for partially completed services are evaluated on a case-by-case basis

3.3 Subscription Services

For recurring subscription services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• Refunds for the current billing period may be considered in exceptional circumstances

4. Non-Refundable Items

The following are not eligible for refunds:

• Free products, services, or promotional items
• Products or services that have been fully delivered or completed
• Digital products that have been fully accessed or downloaded
• Services rendered more than 14 days prior to the refund request
• Third-party products or services purchased through our platform

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at touch@xunrovarezis.world or phone at +64 9 529 9902
• Include your order number or transaction reference
• Provide the date of purchase
• Explain the reason for your refund request
• Include any relevant supporting documentation

We will acknowledge receipt of your refund request within 2 business days.

6. Refund Processing

Once your refund request is received and reviewed:

• We will evaluate your request within 5-7 business days
• You will be notified via email of the approval or rejection of your refund
• If approved, the refund will be processed within 10 business days
• Refunds will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

7. Partial Refunds

In certain situations, partial refunds may be granted:

• Services that were partially completed or delivered
• Products with obvious signs of use or access
• Late cancellations as specified in Section 3.2
• Any item not in its original condition or with missing components

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product or service:

• Request a refund following the process outlined in Section 5
• Once the refund is processed, you may make a new purchase

9. Technical Issues

If you experience technical difficulties accessing digital products or services:

• Contact our support team immediately
• We will work to resolve the technical issue within 48 hours
• If the issue cannot be resolved, a full refund will be provided
• Technical issues must be reported within 7 days of purchase

10. Consumer Rights

This Refund Policy does not affect your statutory rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. If a product or service fails to meet consumer guarantees, you may be entitled to a remedy regardless of the terms of this policy.

11. Disputes

If you are not satisfied with our response to your refund request:

• Contact us to discuss your concerns further
• We will make reasonable efforts to resolve the dispute amicably
• If a resolution cannot be reached, you may seek assistance from consumer protection agencies or dispute resolution services in New Zealand

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Auckland Sleep
33 Remuera Road
Newmarket, Auckland 1050
New Zealand
Email: touch@xunrovarezis.world
Phone: +64 9 529 9902

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM NZST.